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FAQs + Policies

FAQs


When can I sign up for classes?

NCS offers early class registration for Nantucket residents (with children enrolled in school year-round on Nantucket) - registration goes live Tuesday, January 25, 2022 at 12pm Noon EST and will close Thursday, January 27, 2022 at 4pm EST. Registration will then for all other registrants re-open Tuesday, February 1, 2022 at 12pm noon EST.

What should my sailor bring with them?

  • Face Covering - TBD for 2022.
  • Closed-toed shoes with a back/strap and non-marking sole, that can get wet. (Native Footwear, Crocs, Keens, or water shoes.)
  • Sun block (apply to all exposed skin before coming to class.)
  • Bring or wear a bathing suit, shorts, t-shirt, hat, sunglasses, and a fleece or rain jacket for windy cooler days.
  • Small bag/backpack for extra jacket/fleece, a towel, and a water bottle.
  • NCS provides lifejackets! You are welcome to bring your own, provided it is a USCG Type III.

What is the Program Cancellation Policy?

Cancellations made prior to June 15th will incur a 10% cancellation fee per session of enrollment.

Cancellations made after June 15th are non-refundable.

Refunds will not be given for sick or absent days nor for bad weather days.

What is the Private Lesson / Rental Cancellation Policy?

All bookings, for members and non-members, will require a credit card to secure your reservation and/or pay in advance. If you need to cancel, please contact the NCS Office at (508) 228-6600 or the JSC at (508) 228-5358 (do not leave a message) or email, registration@nantucketsailing.org. A NCS staff member will confirm your cancellation and/or rebooking. Please note our cancellation policy for rentals and lessons:

JSC Members:

If you cancel within 24 hours or are a no show, there is no refund for lessons and for rentals you will be charged in full the published rate. If you cancel within 48 hours, you will be issued a 50% refund of the lesson or will be charged a 50% of the published rate. If you cancel prior to 72 hours, you will receive a full refund for lessons and will not be charged for rentals.

Non Members:

If you cancel within 24 hours or are a no show, there is no refund. If you cancel within 48 hours, you will be issued a 50% refund. If you cancel prior to 72 hours of rental/lesson, you will receive a full refund.

Please note that if NCS needs to cancel your rental or lesson, NCS will attempt to reschedule. If NCS is unable to reschedule, a full refund will be issued.

As for Weather Cancellations -- Nantucket is a "marine location" with a "marine forecast". This means the wind and weather can affect this rental/lesson. If the wind or weather is not conducive to safe operation, Jetties Sailing Center will cancel the rental/lesson. Customers will receive a full refund for rentals/lessons canceled by Jetties Sailing Center for any reason. Customers may reschedule any rental or lesson in the future at no extra cost. Please remember, in a "marine forecast" the weather can change quickly. Please respect Jetties Sailing Center wind and weather judgements for cancellation. JSC will use the cell phone on file at time of registration to contact you.

Where can I find NCS policies?
They are listed at the bottom of this page.

What happens if it is raining?

NCS makes every effort to hold class, even in high winds and light rain. When we cannot be on the water, we make use of our time on shore to review lessons, tie knots, review, terminology, and play a few sailing games! In the case of severe weather, we will cancel class. Class will not be held inside at the Coffin School or other location.

If we do need to delay the start of class (by 30 minutes or an hour, to let weather pass) or cancel class for the morning or afternoon session, you will receive a text message and an email to the primary phone number and primary email address listed on your registration account. We will only send a message if there is a change to the normal schedule.


What if my child is going to be late or cannot attend class?
Please call the Main Office at 508.228.6600 and let them know your child will be getting dropped off or being picked up late. If you know your child will be out for the day please call the Main Office so we can inform the instructor.

What if someone else is dropping my child off for class?
Parents are requested to inform the Head Instructor if their child will be arriving and/or departing other than by car, or if someone other than the parent or guardian will be collecting a student from class.

What if my child is reluctant to attend class?
A student's unwillingness to come to sailing can be caused by any number of things: fear, nerves, or simply being tired. NCS instructors are encouraged to help students feel more comfortable. If you can get them to class, in all but exceptionally rare cases, we can get them out sailing and enjoying it too.

Where is the NCS Polpis location and how do I get there?
The Polpis NCS location is located within Polpis harbor. To get to the location follow the directions below.

  • Take the second left off of Milestone Road onto Polpis Road.
  • Follow the Polpis road for approximately 4.5 miles until you see the sign for the Wauwinet Road.
  • Turn left onto Wauwinet Road and drive for approximately 1 mile.
  • Turn left onto the dirt road access to Polpis Harbor. This left hand turn should be between 18 and 22 Wauwinet Road.
  • If you see the Nantucket Island School of Design & The Arts (NISDA) building, you have gone too far.
  • Please Note: Do not drop your sailor(s) off on the main road and there is no parking on Wauwinet Road. You're welcome to use the Land Bank parking lot (before the harbor) if you want to park and walk down.

    If you have any further questions, please call the Nantucket Community Sailing Office at 508-228-6600.

I have a concern or issue to whom should I talk?

Serious concerns should be brought to the attention of the Program Director. Otherwise, the Head Instructor will be your first contact for resolving most issues. They are the hands on day-to-day program facilitator and will usually have the answer; they are also empowered to make decisions and correct problems. The best time to talk to the Head Instructor (and your child's individual instructor) is at the end of class. If this is not convenient, please call and leave a message at the Main Office asking the Head Instructor to follow up with you.


My student has begun sailing Optis/420s. What kind of technical gear should they have?

  • Life Jacket (PFD) - NCS provides these for all students. Check out West Coast Sailing, West Marine or MTI Lifejackets for a more sleek PFD. PFDs must be US Coast Guard Type III approved.
  • Whistle - All sailors should have a plastic whistle attached to their life jacket for safety.
  • Sailing gloves - Longer days on the water call for sailing gloves to prevent blisters. West Marine and West Coast have great options. West Marine, Gill and Harken make great Junior Gloves with 3/4 fingers.
  • Spray Top - Spray tops keep sailors warm and dry from spray in windier conditions. Gill and Henry Lloyd make junior dinghy/spray tops/smocks. Visit West Marine website under "Foul Weather Gear" or "Apparel." The top should be a pullover, allowing for a seal at the neck.
  • Technical Shirt or Rash Guard - wicking/synthetic/non-cotton apparel - Sailors who are on the water all day should not be wearing cotton! Any long-sleeve wicking top is great for sun protection, especially under a spray top; it dries quickly and doesn't chafe when wet.
  • Sunglasses (Polarized) - Sailing on the water all day can damage eyes. All sailors should wear eye protection.
  • Footwear - Sailors in competitive boats may prefer a more technical shoe. Sailing shoes should always have a closed toe, dry quickly, and stay put. Keens are great, and particularly for sailors in the 420, dinghy boots are great. Gill, Zhik and Ronstan make boots, all of which can be found on the West Coast Sailing website.
  • Spray Pants - 420 sailors, especially in the shoulder seasons, tend to wear spray pants along with spray tops on colder days. These aren't really necessary for most of the summer although more advanced 420 sailors may choose to buy a pair, for colder/rainy days on the water.

What if my child has a learning disability, IEP, or medication?
Should your child have any learning disability, IEP, or medication that might not be indicated on their application, or that needs further certification, please speak with the Program Director. This will enable us to help your child have a positive and rewarding experience at Nantucket Community Sailing.

What if my child gets hurt?
Any time an instructor is required to administer first aid for a cut, bruise, or banged head, they will complete an injury report. In the event of an injury we will notify the parent.

How can I volunteer?
As a non-profit organization we rely heavily on volunteer participation. Please click here to see our most up to date volunteer needs and how you can help!

NCS Policies


Youth Program Cancellation Policy

Cancellations made prior to June 15th will incur a 10% cancellation fee per session of enrollment.

Cancellations made after June 15th are non-refundable.

Refunds will not be given for sick or absent days nor for bad weather days.

Membership Policy

In 2022, NCS will no longer require a Youth Student Membership to participate in sailing classes. However, we strongly encourage participants to purchase a Jetties Sailing Center Membership to take full advantage of sailing and water sports throughout the summer. A Jetties Sailing Center membership includes complimentary kayak, paddle board and sailboat rentals as well a 25% discount on all private lessons.

Registration Payment Policy

Islander Early (Nantucket Island Residents) Payment Registration

Payment is not required at time of registration, as this will allow NCS administration to apply requested scholarships to each sailor's account. Nantucket Residents who are applying for a scholarship must submit a scholarship application to the NCS office by the Friday prior to the opening of registration. Once the scholarship funds are applied, the NCS office will contact you with your balance due. Payment may be made online, by calling the office, or via our autobill on Monday, February 21, 2022.

General Registration

February 1st - All registrations received on or after February 1st, must be paid in full, at the time of registration. If scholarship funds are available, these will be applied to your account and a refund will be issued.

** If payment is not made in full by May 31st, your sailor will not be considered enrolled in the session and may be dropped.

** Please note that registrants are responsible for any fees that are incurred due to bounced checks or returned payments.

Late Pickup Policy

The NCS programs, and the NCS instructors teaching them, are set to a tight schedule during the summer months. With that in mind, parents/guardians must make every effort to arrive to pick-up their child(ren) at the designated end time from each NCS Program. If a parent/guardian is later than 15 minutes to pick-up their student, the student's NCS account will be charged a $20 late pick-up fee.

Sun Smart Policy

Students are expected to come prepared for sun exposure with sunscreen applied, hat, sunglasses, water bottle, t-shirt and shorts. It is the responsibility of the student/parent to exhibit safe sun behavior. NCS instructors are educated on signs of excessive sun exposure: sunburn, dehydration, heat exhaustion, heat stroke, and the proper first aid to administer in these cases.

Shoe Policy

Some of the most common injuries we experience (shell cuts and stubbed toes) are due to inappropriate footwear. Your child MUST come to class wearing closed-toe shoes (that can get wet!): aqua socks, Crocs, Natives, Keen (closed-toe) sandals, even an old pair of gym sneakers. Flip-flops or bare feet are not allowed. Students without proper footwear will not be allowed to sail.

Private Lesson Cancellation Policy

All bookings, for members and non-members, will require a credit card to secure your reservation and/or pay in advance. If you need to cancel, please contact the NCS Office at (508) 228-6600 or the JSC at (508) 228-5358 (do not leave a message) or email, registration@nantucketsailing.org. A NCS staff member will confirm your cancellation and/or rebooking. Please note our cancellation policy for rentals and lessons:

JSC Members:

If you cancel within 24 hours or are a no show, there is no refund for lessons and for rentals you will be charged in full the published rate. If you cancel within 48 hours, you will be issued a 50% refund of the lesson or will be charged a 50% of the published rate. If you cancel prior to 72 hours, you will receive a full refund for lessons and will not be charged for rentals.

Non Members:

If you cancel within 24 hours or are a no show, there is no refund. If you cancel within 48 hours, you will be issued a 50% refund. If you cancel prior to 72 hours of rental/lesson, you will receive a full refund.

Please note that if NCS needs to cancel your rental or lesson, NCS will attempt to reschedule. If NCS is unable to reschedule, a full refund will be issued.

As for Weather Cancellations -- Nantucket is a "marine location" with a "marine forecast". This means the wind and weather can affect this rental/lesson. If the wind or weather is not conducive to safe operation, Jetties Sailing Center will cancel the rental/lesson. Customers will receive a full refund for rentals/lessons canceled by Jetties Sailing Center for any reason. Customers may reschedule any rental or lesson in the future at no extra cost. Please remember, in a "marine forecast" the weather can change quickly. Please respect Jetties Sailing Center wind and weather judgements for cancellation. JSC will use the cell phone on file at time of registration to contact you.

P.O. Box 2424, Nantucket, MA 02584
NCS Office: 508-228-6600 | Jetties Sailing Center: 508-228-5358
info@nantucketcommunitysailing.org
© 2022 Nantucket Community Sailing, a 501(c)(3) non-profit organization