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FAQs + Policies

FAQs


When can I sign up for classes?

NCS offers early class registration for Nantucket residents (with children enrolled in school year-round on Nantucket) - registration goes live Monday, January 25th at 12pm Noon EST and will close Wednesday, January 27th at 4pm EST.
Registration will then for all other registrants re-open Monday, February 1st at 12pm noon EST.

What should my sailor bring with them?

  • Face Covering - this can be a traditional mask or "buff." Please have 1-2 spares packed, as they do get wet!
  • Closed-toed shoes with a back/strap and non-marking sole, that can get wet. (Native Footwear, Crocs, Keens, or water shoes.)
  • Sun block (apply to all exposed skin before coming to class.)
  • Bring or wear a bathing suit, shorts, t-shirt, hat, sunglasses, and a fleece or rain jacket for windy cooler days.
  • Small bag/backpack for extra jacket/fleece, a towel, and a water bottle.
  • NCS provides lifejackets! You are welcome to bring your own, provided it is a USCG Type III.

What is the Program Cancellation Policy?

Cancellations made prior to June 15th will incur a $50 fee per week of enrollment, not to exceed $100 per sailor or $200 per family.

Cancellations made after June 15th are non refundable.

Refunds will not be given for sick or absent days nor for bad weather days.

What is the Private Lesson Cancellation Policy?

Private Lessons will be booked via the NCS website rental tab as all lessons will be held at the Jetties Sailing Center.

Cancellation can be made via email or by calling the Jetties Sailing Center, during normal business hours, (508) 228-5358. JSC staff will confirm cancellation, if you do not receive confirmation, please call again. Please note that if you cancel within 24 hours or are a no show there is no refund; if cancellation is within 48 hours, you will be issued a 50% refund and if cancellation is prior to 72 hours of lesson, you will receive a full refund.

As for Weather Cancellations -- Nantucket is a "marine location" with a "marine forecast". This means the wind and weather can affect this rental. If the wind or weather is not conducive to safe operation, Jetties Sailing Center will cancel the lesson. Customers will receive a full refund for lessons canceled by Jetties Sailing Center for any reason. Customers may reschedule any lesson in the future at no extra cost. Please remember, in a "marine forecast" the weather can change quickly. Please respect Jetties Sailing Center wind and weather judgements for cancellation. JSC will use the cell phone on file at time of registration to contact you.

Where can I find NCS policies?
They are listed at the bottom of this page.

What happens if it is raining?

NCS makes every effort to hold class, even in high winds and light rain. When we cannot be on the water, we make use of our time on shore to review lessons, tie knots, review, terminology, and play a few sailing games! In the case of severe weather, we will cancel class. Class will not be held inside at the Coffin School or other location.

If we do need to delay the start of class (by 30 minutes or an hour, to let weather pass) or cancel class for the morning or afternoon session, you will receive a text message and an email to the primary phone number and primary email address listed on your registration account. We will only send a message if there is a change to the normal schedule.


What if my child is going to be late or cannot attend class?
Please call the Main Office at 508.228.6600 and let them know your child will be getting dropped off or being picked up late. If you know your child will be out for the day please call the Main Office so we can inform the instructor.

Will there be a swim test?
For many of our programs there will be a swim check on the first day of each new session. While life jackets are provided and required when on the water, each NCS student should be comfortable in and around the water; be able to follow instructions when in the water; and have basic swimming skills. PFD's will be worn during the swim check.

What if someone else is dropping my child off for class?
Parents are requested to inform the Head Instructor if their child will be arriving and/or departing other than by car, or if someone other than the parent or guardian will be collecting a student from class.

What if my child is reluctant to attend class?
A student's unwillingness to come to sailing can be caused by any number of things: fear, nerves, or simply being tired. NCS instructors are encouraged to help students feel more comfortable. If you can get them to class, in all but exceptionally rare cases, we can get them out sailing and enjoying it too.

Where is the NCS Polpis location and how do I get there?
The Polpis NCS location is located within Polpis harbor. To get to the location follow the directions below.

  • Take the second left off of Milestone Road onto Polpis Road.
  • Follow the Polpis road for approximately 4.5 miles until you see the sign for the Wauwinet Road.
  • Turn left onto Wauwinet Road and drive for approximately 1 mile.
  • Turn left onto the dirt road access to Polpis Harbor. This left hand turn should be between 18 and 22 Wauwinet Road.
  • If you see the Nantucket Island School of Design & The Arts (NISDA) building, you have gone too far.
  • Please Note: Do not drop your sailor(s) off on the main road and there is no parking on Wauwinet Road. You're welcome to use the Land Bank parking lot (before the harbor) if you want to park and walk down.

    If you have any further questions, please call the Nantucket Community Sailing Office at 508-228-6600.

I have a concern or issue to whom should I talk?

Serious concerns should be brought to the attention of the Program Director. Otherwise, the Head Instructor will be your first contact for resolving most issues. They are the hands on day-to-day program facilitator and will usually have the answer; they are also empowered to make decisions and correct problems. The best time to talk to the Head Instructor (and your child's individual instructor) is at the end of class. If this is not convenient, please call and leave a message at the Main Office asking the Head Instructor to follow up with you.


My student has begun sailing Optis/420s. What kind of technical gear should they have?

  • Life Jacket (PFD) - NCS provides these for all students. Check out West Coast Sailing, West Marine or MTI Lifejackets for a more sleek PFD. PFDs must be US Coast Guard Type III approved.
  • Whistle - All sailors should have a plastic whistle attached to their life jacket for safety.
  • Sailing gloves - Longer days on the water call for sailing gloves to prevent blisters. West Marine and West Coast have great options. West Marine, Gill and Harken make great Junior Gloves with 3/4 fingers.
  • Spray Top - Spray tops keep sailors warm and dry from spray in windier conditions. Gill and Henry Lloyd make junior dinghy/spray tops/smocks. Visit West Marine or West CoastAnnapolis Performance Sailing websites under "Foul Weather Gear" or "Apparel." The top should be a pullover, allowing for a seal at the neck.
  • Technical Shirt or Rash Guard - wicking/synthetic/non-cotton apparel - Sailors who are on the water all day should not be wearing cotton! Any long-sleeve wicking top is great for sun protection, especially under a spray top; it dries quickly and doesn't chafe when wet.
  • Sunglasses (Polarized) - Sailing on the water all day can damage eyes. All sailors should wear eye protection.
  • Footwear - Sailors in competitive boats may prefer a more technical shoe. Sailing shoes should always have a closed toe, dry quickly, and stay put. Keens are great, and particularly for sailors in the 420, dinghy boots are great. Gill, Zhik and Ronstan make boots, all of which can be found on the West Coast Sailing website.
  • Spray Pants - 420 sailors, especially in the shoulder seasons, tend to wear spray pants along with spray tops on colder days. These aren't really necessary for most of the summer although more advanced 420 sailors may choose to buy a pair, for colder/rainy days on the water.

What if my child has a learning disability, IEP, or medication?
Should your child have any learning disability, IEP, or medication that might not be indicated on their application, or that needs further certification, please speak with the Program Director. This will enable us to help your child have a positive and rewarding experience at Nantucket Community Sailing.

What if my child gets hurt?
Any time an instructor is required to administer first aid for a cut, bruise, or banged head, they will complete an injury report. In the event of an injury we will notify the parent.

How can I volunteer?
As a non-profit organization we rely heavily on volunteer participation. Please click here to see our most up to date volunteer needs and how you can help!

NCS Policies


Youth Program Cancellation Policy

Cancellations made prior to June 15th will incur a $50 fee per week of enrollment, not to exceed $100 per sailor or $200 per family. Cancellations made after June 15th are non refundable. Refunds will not be given for sick or absent days nor for bad weather days.

Membership Policy

As a membership based organization, NCS requires that any student who participates in a NCS youth program becomes a member. The standard membership is a youth student membership for $75, if you have multiple children you may purchase a youth family membership for $200. Both of these memberships can be purchased at the time of registration. Included in your membership is a 25% discount off rentals at our Jetties Sailing Center for the student when accompanied by a parent. If your family plans to use the Jetties Sailing Center regularly for rentals and lessons, NCS recommends a Jetties Sailing Center Family membership for $850, which includes free rentals as well as discounts on lessons. If a student's account is found to not have an active NCS membership in place for the current season, NCS will add the minimal membership level ($75) to the incomplete account. Accounts without proper memberships may be at risk for losing their spot within the NCS program.

Registration Payment Policy

Islander Early (Nantucket Island Residents) & Deferred 2020 (Families that held funds from 2020 to use in 2021) Payment Registration

Payment is not required at time of registration, as this will allow NCS administration to apply requested scholarships and deferred funds to each sailor's account. Nantucket Residents who are applying for a scholarship must submit a scholarship application to the NCS office by the Friday prior to the opening of registration. Once the scholarship and/or deferred funds are applied, the NCS office will contact you with your balance due. Payment may be made online, by calling the office, or via our autobill on Friday, February 12, 2021.

General Registration

February 1st - All registrations received on or after February 1st, must be paid in full, at the time of registration. If scholarship funds are available or you have funds from 2020, these will be applied to your account and a refund will be issued.

** If payment is not made in full by May 31st, your sailor will not be considered enrolled in the session and may be dropped.

** Please note that registrants are responsible for any fees that are incurred due to bounced checks or returned payments.

Late Pickup Policy

The NCS programs, and the NCS instructors teaching them, are set to a tight schedule during the summer months. With that in mind, parents/guardians must make every effort to arrive to pick-up their child(ren) at the designated end time from each NCS Program. If a parent/guardian is later than 15 minutes to pick-up their student, the student's NCS account will be charged a $20 late pick-up fee.

Sun Smart Policy

Students are expected to come prepared for sun exposure with sunscreen applied, hat, sunglasses, water bottle, t-shirt and shorts. It is the responsibility of the student/parent to exhibit safe sun behavior. NCS instructors are educated on signs of excessive sun exposure: sunburn, dehydration, heat exhaustion, heat stroke, and the proper first aid to administer in these cases.

Shoe Policy

Some of the most common injuries we experience (shell cuts and stubbed toes) are due to inappropriate footwear. Your child MUST come to class wearing closed-toe shoes (that can get wet!): aqua socks, Crocs, Natives, Keen (closed-toe) sandals, even an old pair of gym sneakers. Flip-flops or bare feet are not allowed. Students without proper footwear will not be allowed to sail.

Private Lesson Cancellation Policy

Private Lessons will be booked via the NCS website rental tab as all lessons will be held at the Jetties Sailing Center.

Cancellation can be made via email or voicemail, JSC staff will confirm cancellation, if you do not receive confirmation, please call again. Please note that if you cancel within 24 hours or are a no show there is no refund; if cancellation is within 48 hours, you will be issued a 50% refund and if cancellation is prior to 72 hours of lesson, you will receive a full refund.

As for Weather Cancellations -- Nantucket is a "marine location" with a "marine forecast". This means the wind and weather can affect this rental. If the wind or weather is not conducive to safe operation, Jetties Sailing Center will cancel the lesson. Customers will receive a full refund for lessons canceled by Jetties Sailing Center for any reason. Customers may reschedule any rental or lesson in the future at no extra cost. Please remember, in a "marine forecast" the weather can change quickly. Please respect Jetties Sailing Center wind and weather judgements for cancellation. JSC will use the cell phone on file at time of registration to contact you.

P.O. Box 2424, Nantucket, MA 02584
NCS Office: 508-228-6600 | Jetties Sailing Center: 508-228-5358
info@nantucketcommunitysailing.org
© 2021 Nantucket Community Sailing, a 501(c)(3) non-profit organization